| Frequently Asked Questions (FAQ)
Pre-sales questions:
Warranty-related questions:
Other questions:
Pre-sales questions
Q. How much is shipping on ________ to
________?
A. The shipping fee is based on the weight of the order, the shipping
method and the destination. To see how much it would cost to ship a
single item to you, please use the "Get shipping quote" link
present on all product pages.
If you would like to order multiple products, simply add them to your
shopping cart, and use the "Get Shipping Quote" link in your
cart to get a quote for your entire order.
Q. Do you ship internationally?
A. Yes, we ship to most countries! For more information, please see
our Shipping Policy page.
Q. What are the available shipping
methods?
A. The shipping methods available vary from one destination to another,
so we invite you to check our Shipping
Policy page to view the shipping methods available for each destination.
You will also see what shipping methods are available for you when asking
for a shipping quote with the "Get shipping quote" link on
our website.
Q. What payment methods do you
accept?
A. We accept credit cards, checks and money orders for US and Canadian
orders. We also accept PayPal from US customers.
For international orders, we can take credit cards, money orders, wire
transfers and Western Union.
Credit card payments for international orders and Canadian orders above
$600 are subject to a variable ID verification fee.
More information is available on our Payment
Methods page.
Q. Will I have to pay
taxes on my order?
A. Orders shipped to California are charged 8.25% sales tax on the
total amount before shipping. No tax is charged on orders shipped outside
of California.
Q. Can you ship to an address
different than my billing address?
A. We can ship to a different address only if it is approved by your
credit card company [click
here for instructions].
Q. How long will it take to receive my order?
A. Products that are in stock are generally shipped within 1-3 business
days, while backorder products can take much longer. To that time, you
need to add the package transit time with the carrier (UPS or USPS),
which is indicated when you select the shipping method.
For example, if you order a product that is in stock and choose to
have it shipped via UPS ground (2-5 business days), your order will
generally take 3-8 business days to arrive to your door.
Q. How can I order
from your website?
A. When you are on the page of a product that you would like to buy,
simply click on the "add to cart" button to add it to your
shopping cart. You can then go browse for other products and get back
to your shopping cart at anytime by clicking on the "view cart"
link on the top left corner of the site.
Once you are ready to checkout, simply click on the checkout button
on your shopping cart. You will then enter the checkout process, which
is made of four steps:
- Log in/register: you will be asked to log in to
your existing Sonic Electronix account or to create one if you don't
already have one. Having an account with us will allow you to easily
keep track of your orders and support requests with us.
- Enter addresses: you will be asked to enter the
billing and shipping addresses for your order on that step. The address
entered in your profile will be pre-loaded, so you will not have to
type it again.
- Enter shipping/payment information: you will be
asked to choose a shipping method and a payment method for your order.
You may also enter your car on that page. That will let us know which
wiring harness and installation kit to include with your order if
they are included for free.
- Confirm: you will be able to review your order
on that page. If everything is correct, you may submit it and we will
process it as soon as possible.
Q. How can I track the progress of my order?
A. You can monitor your order status in your user
account area. Once the order has been shipped, a link will be available
for you to track it on the carrier's website.
Q. How will I know that my order has
left your warehouse?
A. UPS or stamps.com (USPS) will send you an e-mail with a package
tracking link once they receive your package for shipment.
Warranty-related questions:
Q. What is your warranty policy?
A. You can view our warranty policy here.
Q. How do I return a product to
you?
A. Please see our return procedure,
which explains the steps to follow to send a product back to us.
Other questions:
Q. I found a product cheaper at a competing
store. Can you beat their price?
A. We would be glad to do that. Please click on the "Need us to
beat a price?" icon on the product page for the beat a price request
form and eligibility requirements.
Q. For how long have you been
in business?
A. We were founded in 2000, which means that we've been in business
for
8 years in
2008 . You can read more on our company on our About
Us page.
Q. I would like to work for your company.
Do you have any openings?
A. Please see our Job Offers page for information
on our current openings.
Q. I still have questions. How may I contact
you?
A. Please see our Contact page for complete
information on how to contact us. We will be glad to answer your questions!
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