I don't understand why people are having such bad luck with it. I love it does everything I need it to and no problems at all. The touch screen is sensitive, the external mic works like a charm. I don't use the ipod plugs that came with it like someone else said its to heavy for the faceplate. Just go buy a 3.5mm line with two male ends and you'll be fine, you'll just have to use your ipod/iphone to change the song which isn't a big deal. I love the navigation works very well, and is quick so idk why other people have a problem with it. The only thing I don't like is that the navi maps are a little out of date but thats not a big deal. I'll throw $60 to update them.