Showing 1 review for Boss BV9386NV

Customer Review Summary for Boss BV9386NV
Average Customer Rating is 1.0 out of 5 stars:
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Average Attributes Rating:
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Most Helpful Customer Reviews:
April 28, 2014 Worst tech support ever
Review by
Nick from Portland, Oregon
Overall
Durability
Value
Features
Design
Usability
First off Boss has the

Worst
Tech
Support
Ever

**EVER**

Everything is grand on the unit except for the navigation.

I have now submitted 2 support tickets through Boss's website and they are now 2 weeks open. With no word. Nothing.

So, I opted to try their tech support phone number to inquire about my issues.

First issue: It would refuse to accurately display the time zone I am in. If I set it to auto, it would say my time zone was 1 hour east of my current location. If I set it to manual, it would put me to Hong Kong if the car was off for more than 10 minutes. It would display my location correctly, just not my time zone.

When I called tech support about this issue, it took me 15 minutes to explain the issue because the tech had no idea what I was talking about. I had to actually explain what time zones are. I was put on hold for multiple 10 minute increments and after a 40 minute call it turned into "Well buddy, that's weird and I don't know what to tell you."

Second issue: This thing comes with a piddly 2 million POI's for the entirety of north america (there are only 2 in a 50 mile radius of my house 1 library and 1 school). I looked at updating these and called support. They told me that it's up to date and to just wait and they'll release more. Not liking this answer one bit (as a car GPS with no POI's is rather useless) I did some research and found that I can add more from KML files. Yet, when I tried to update this from KML files, the icons would only display as globes, and not what I set them to in the menu options, along with not being able to search them.

When I called tech support, I was first told that I have the most up to date POI's for my unit because it was shipped with them. After informing them that the date of the POI files was 2012, I was then told that they can't be updated. I disconnected then did some research, found the naviextras site and that I COULD update through them. So I called tech support again to see if what I am seeing in the file names is the actual file version to make sure I'm actually upgrading the POI's. Again, tech support was clueless and had no idea what I was talking about. After being told that he can't follow along because he needs permission to check out my unit from his supply closet, I was transfered to "advanced support". This guy then told me that it is impossible to upgrade the POI's because the license they purchased for naviextras says that the unit is caped at 2 million POIs and cannot get any more. I told them that the navi site and navi support says that as long as the unit has enough space then it can load more POI's. He then went stupid. Lots of, "oh"s, "um"s, and "er"s.

Risking one more shot against my better jugement, I then asked about the icon thing. Again, which they didn't understand. I first had to explain what an icon on the map was, and what I was wanting to do to the icons. He then said that I can't do that because I'm changing the icon software. Bloody. jebus. christ. I tried patiently to explain that I am not altering their software, I'm trying to use their menu options to use a feature in said options, to do what their menus say I can do. After abou 10 minutes of this, he then says that "well, I don't know. let me talk to some people then get back to you".

Suffice it to say, I am done. Not even going to bother trying to explain the search feature. Will probably say that it's impossible to use that since I'm hacking the system or something.

I'd return it, but it took so long to do this support fiasco I am now outside of my return period.

Would rate it lower if I could.
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