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Returns Made Easy

Returns at Sonic Electronix are simple. If for any reason you aren't fully satisfied with your order, we're here to help.
60-Day Money-Back Guarantee

Return any complete, like-new item within 60-days of purchase.

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Money-Back Guarantee
No Restocking Fees

That's right, 100% refund on complete, like new returns.

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No Restocking Fees
365-Day Coverage

Let's face it, electronics break. We've got you covered for a full year.

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Free Tech Support
Easy Return Shipping

Request a return, use our shipping label, and ship it back.

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Easy Returns

How to Return an Item

Step 1

Print your return authorization and shipping-label

Print return authorization and shipping-label

Request return authorization online or give us a call. You'll then be able to print the return shipping label and authorization.

Note: Some items require Sonic Electronix's review for return authorization approval.


Step 2

Prepare your package

Prepare your package

Carefully package the items in a shipping box with the return authorization and attach the return-shipping label.


Step 3

Ship your package

Ship your package

Take the package to any UPS drop-off location and you're done.


Return & Refund Policy

At Sonic Electronix, we want to make sure that you are completely satisfied. If for some reason you aren't happy with an item on your order and want to return it, we make returns and refunds extremely simple.

60-Day Guarantee

Send back like new items within 60-days for a replacement or full refund.

365-Day Coverage

Contact the manufacturer for repair when you see "Authorized Internet Dealer" on your item's page. For all other warranty requests, please arrange your return with us directly.

A Few Things to Remember

Items must be like new - Sonic Electronix can charge a restocking fee or refuse a return for any item not in like new condition. Some examples of when a deduction or refusal of warranty would apply:

  1. different or defaced serial number.
  2. missing original product packaging or included parts.
  3. items returned damaged due to improper packaging.
  4. opened software or media.
  5. merchandise that was returned to sender.
  6. pre-cut wire, made to order or special order merchandise.
  7. mounted or used subwoofer enclosures or speaker boxes.

Choose - Let us know if you want a replacement or full refund for the value of your items when submitting your return.

You will be notified - Once you submit your return, go ahead and relax. We will email you within three business days after your package is delivered to our warehouse and your refund or exchange is processed.

Some expenses are non-refundable - Keep in mind that some return services are not refundable. Shipping services, customs and duties (international) and installation services are not eligible for refund or compensation.

Return shipping - Within 60 days we ask for you to cover the shipping expense back to us and we'll gladly cover the transit cost for your replacement (domestic). However, any customer outside of 60 days and under warranty will be responsible for shipping both ways as we mirror the manufacturers' coverage.

Credit - In case of a refund or return, we will issue store credit or a refund. Store credit is applied onto your Sonic Electronix account and available for immediate use online or over the phone. Refunds are strictly applied back onto the original form of payment and will take three to five business days to appear available back onto your account.

Helpful Tips

RA Expiration - Return Authorizations (RA) are only active 14 days once approved. Please do not return merchandise if the RA is "expired." Your request will need re-approval as if it were a new RA.

Discounted UPS labels available (domestic) - You are responsible for the return shipping expense but we can help with the cost. Purchase your label through your Sonic Electronix account and take advantage of our company's discounted rate!

Avoid testing fees - All returned equipment is tested: items found non-defective are subjected to a $25 testing fee and the cost of return shipping. If you installed the equipment yourself we recommend you have your vehicle inspected prior to sending anything back.

Still have questions? Visit our FAQ page for more information.