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Returns Made Easy

Returns at Sonic Electronix are simple. If for any reason you aren't fully satisfied with your order, we're here to help.
60-Day Money-Back Guarantee

Return any complete, like-new item within 60-days of purchase.

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Money-Back Guarantee
365-Day Coverage

Let's face it, electronics break. We've got you covered for a full year.

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Free Tech Support
Easy Return Shipping

Request a return, use our shipping label, and ship it back.

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Easy Returns

How to Return an Item

Step 1

Print your return authorization and shipping-label

 
Print return authorization and shipping-label

Request return authorization online or give us a call. You'll then be able to print the return shipping label and authorization.

Note: Some items require Sonic Electronix's review for return authorization approval.

 

Step 2

Prepare your package

 
Prepare your package

Carefully package the items in a shipping box with the return authorization and attach the return-shipping label.

 

Step 3

Ship your package

 
Ship your package

Take the package to any UPS drop-off location and you're done.

 

Return & Refund Policy

Sonic Electronix wants to make sure that you are completely satisfied. If for some reason you aren't happy with product(s) and want to return it, we make returns and refunds simple.

60-Day Returns

Send back your order within 60-days of delivery for a store credit, replacement, or refund back to the original form of payment.

365-Day Warranty

For any one-year warranty, please contact the manufacturer for repair when product(s) is advertised as “Authorized Internet Dealer.” Please contact Sonic Electronix when you see "SonicElectronix.com warranty" on the product page.

No Restocking Fee on Like-New Merchandise

Unopened and Like-New product are eligible for a refund within 60 days. "Like-new" is any product in its original packaging: unused, uninstalled, in the manufacturer’s ‘beauty box’ with all protective stickers/shrink wrap and all included accessories. Any product returned not “like-new” will be charged a 15% restocking fee (see Restock Schedule).

Defective equipment will not be charged any restocking fee. We will provide you with a pre-paid return shipping label (domestic customers) within our 60 day return period once we validate the issue(s). If you ordered internationally, you are responsible for all return shipping expenses. Please be aware that claims of “defect” for the same product two or more times suggests your installation is problematic, not your equipment.

Damaged or Lost Merchandise

If your received your product(s) with physical damage to the equipment, shipping box or both, all of our packages are insured so we will open a damage claim with the carrier. Please do not send back these product(s) as the carrier will arrange inspection/pick-up within three business days of the claim being opened. For any package that was lost during transit, you are also protected and we will open a loss claim with the shipping carrier.

Shipping Services and Deductions

All shipping charges you pay are non-refundable once the service is utilized. If your original order qualified for free shipping, you will be charged $10 for any non-defective product(s) returned for a refund. You will not be charged if you exchange product(s).

Non-Returnable Products

We have defined product that can not be returned: no exceptions.

  • Product(s) with different or defaced serial number.
  • Product(s) returned that were damaged due to improper packaging.
  • Opened software or media.
  • Pre-cut wire.
  • Product(s) made-to-order and some special-orders (e.g. vehicle specific alternators)
  • Mounted or used subwoofer enclosures and speaker boxes.
  • Blown, punctured or fried speakers, subwoofers and amplifiers.
Customer Damage and Abuse Not Protected

If you come across any challenges during DIY installation, please contact Sonic Electronix for technical support or go to a local professional. Sonic Electronix recommends professional installation by an MECP Certified technician. If you do any installation yourself (DIY) or through an uncertified entity, Sonic Electronix is not responsible for damage or failure of your product(s), accessories or vehicle.

Installation Expense(s)

Sonic Electronix does not refund any installation service(s). Those arrangements are entirely outside of our business.

Liquidation Station Merchandise

Open Box (O/B) and Refurbished (R/B) product is sold “as is” with limited warranty coverage. Protection varies by product, please refer to the “features and specs” for specific eligibility. DOA (dead on arrival) or products advertised “complete” that are missing parts will be covered within 30-days of delivery.

Liquidation Station Merchandise

Open Box (O/B) and Refurbished (R/B) product is sold “as is” with limited warranty coverage. Protection varies by product, please refer to the “features and specs” for specific eligibility. DOA (dead on arrival) or products advertised “complete” that are missing parts will be covered within 30-days of delivery.

Return to Sender

Please make sure you (or someone else) are available upon delivery given many shipments have a signature requirement. If there’s no signature requirement, UPS will drop off your package at the front or side door. UPS makes three delivery attempts, holds packages for one-week* at their select facility before returning it to Sonic Electronix. USPS will deliver small packages to your mailbox and larger boxes to your front or side door. For any package “returned to sender,” the customer is responsible for a $15 deduction from their Store Credit or Refund upon receipt. Customer refused packages will also be charged.

Testing Fee for Non-Defective Product(s)

Any product returned as "defective" is subject to bench testing. If we determine that your product is non-defective, you will be charged a $25 testing fee and be responsible for all shipping charges to return that very same product(s). Any eligible refund will be minus the $25 testing fee, $10 for original shipping and the value of any pre-paid label (if issued by Sonic). If you are not sure, please consult with your local professional for diagnosis.

Domestic Taxes and International Customs/Duties

Any domestic sales tax will be reimbursed once your return is received. International customs/duties is a government incurred expense (beyond our control) and non-refundable even if you send back your product.

Restock Schedule

Calculated as a percentage of the product(s) price, dependent upon product category and condition of your goods upon receipt.

Return Request

Restocking Fee

Received a defective product.

No restocking fee. Please contact us so we can submit your Return Authorization (RA) and resolve your situation.

Changed mind about a purchase and returned product(s) in “not like new” condition within policy.

15% of product(s) price will be deducted from any Refund(s) or Store Credit(s).

Any “not like-new” product missing parts/accessories.

15% of product(s) price PLUS the cost of any missing product(s) will be deducted from any Refund(s) or Store Credit(s).

Changed mind after order has been processed, shipped, and package was refused (return to sender).

No restocking fee. Charged $15 “RTS” (return to sender) fee.

Refused delivery due to visible damage that happened during shipping and the carrier.

No restocking fee. Please contact us so we can file a shipping claim and resolve your situation.

 

Still have questions? Visit our FAQ page for more information.