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Return Policy Frequently Asked Questions

Have a question about out return policy? Check out these frequently asked questions to find your answer. if your question isn't answered here, then submit a question at the bottom of the page.

How do I return an item?

Returns are as easy as 1, 2, 3

  1. Print return authorization and shipping-label - Request return authorization online or give us a call. You'll then be able to print the return-shipping label and authorization.Note: Some items require Sonic Electronix's review for return authorization approval.
  2. Prepare your package - Carefully package the items in a shipping box with the return authorization and attach the return-shipping label.
  3. Ship your package - Take the package to any UPS drop-off location and you're done

How do I purchase a shipping label?

After you select return an item, you will have the option to purchase and print a UPS return-shipping label. Return-shipping labels are offered for packages being shipped from within the continental United States.

Who covers return shipping?

You are always responsible for return shipping regardless of the reason, but we only ask that you pay for shipping back to our Louisville, KY facility. If you wish to save time and money, we invite you to purchase your return shipping label through our website in which you can take advantage of our company's discounted rate. In addition to offering free shipping on most items, we'll replace your item and ship it back to you for free as long as your item is returned during our 60 day guarantee. Merchandise replaced after our 60 day guarantee is subject to additional shipping costs.

What can I return within 60 days?

Within 60 days of purchase, you may return like-new, unused merchandise. Like-new condition means that the item is seemingly new and shows no signs of use.

60 days have passed, what are my options?

After 60 days, we're still here to help for a full year from the purchase date on defective items. Your options include a repair or replacement, depending on manufacturer restrictions. Request a return authorization and you'll see how easy it is.

Do I need to keep my item packaging and shipping box?

We recommend you keep the item's packaging material (e.g. manufacturer's box, manual, accessories and paperwork). We also suggest that you keep the shipping box and packing materials until your items are out of warranty as our policy is a whopping 365-days, and you never know if you'll need that stuff.

When will I get my refund?

After we receive your return, please allow us 3-5 days to process your return. Following that, most refunds take 2-3 days depending on your payment method. Refunds are issued to the same form of payment that was used in the original transaction.

What is "like-new" condition?

Like-new condition means that the item is seemingly new and shows no signs of use.

Items not in like-new condition include, but are not limited to: items missing original item packaging, opened software or media items, used items, installed items, abused or physically damaged items, items missing parts, items damaged due to improper return shipping, items with a different serial number or defaced serial number.

Sonic Electronix may refuse a return or charge a restocking fee when the returned item is not like-new.

What is the return policy on Open Box items?

An Open Box item refers to an item which has been opened or used by another customer and returned to Sonic Electronix in like-new condition. Such items are still covered by our 60-Day Money-Back Guarantee and 365-Day Coverage unless otherwise noted on the item page.

What is the return policy on Refurbished items?

A Refurbished item refers to an item that has been sent back to the manufacturer for repair and remanufacturing to make it work as new. Such items are still covered by our 60-Day Money-Back Guarantee and a 90-day warranty period unless otherwise noted on the item page.

How long is my return period on a replacement or repaired item?

The 365-Day Coverage begins on the original purchase date and passes through to any subsequent replacements or repairs.

When should I report lost or damaged merchandise?

We pride ourselves in our ability to deliver merchandise directly to your door. We understand that packages can occasionally become lost or damaged, but for that reason we insure every shipment that leaves our warehouse. In the event something were to happen to your order, please contact our Customer Commitment Team immediately; these situations must be reported no later than 10 calendar days from the shipment date.