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Afterpay & Affirm FAQ


Afterpay is a service that allows you to make purchases now and pay for them in four payments made every 2 weeks. You can log in to your Afterpay account to view your payment schedule and make a payment before the due date if you choose to do so. Your purchase will need to fall within the minimum $1 CAD/USD and a maximum spend of $2000 CAD/USD to qualify.

Afterpay is only offered to our customers who have a Canada/US billing address, Canada/US shipping address, a Canada/US Visa or Mastercard (credit or debit card), and a Canada/US mobile phone number. Customers with international billing addresses, shipping addresses, and/or phone numbers won't be able to set up an account with Afterpay.

Afterpay is available in the US and Canada online through the website or the app and only available in US stores (not yet available in Canadian stores).

If you're having any trouble making payments, Afterpay has a hardship policy.

Affirm is an alternative payment method that lets you split your purchase into easy installment payments. Depending on your order amount and approval, you may qualify for Pay in 4 interest-free payments or longer-term monthly financing options.

Rates and terms vary based on eligibility. You'll see your payment options at checkout before completing your purchase. There are no hidden fees, and you'll always know exactly what you owe upfront.

To sign up for Affirm, you must be 18 years or older, have a valid U.S. or Canadian residential address, a mobile phone number, and a debit or credit card. Affirm may perform a soft credit check to determine eligibility, which will not affect your credit score.

Affirm is available online through our website and app. In-store availability may vary by location.

Afterpay or Affirm can be chosen as a form of payment at checkout. If you're purchasing online, you'll log into your Afterpay or Affirm account (linked to your debit or credit card) to complete your purchase. Afterpay and Affirm are available in the US and Canada online through the website or app. In-store availability may vary by location.

With Afterpay, you'll make your first of four payments at the time of purchase. The remaining three payments will be automatically deducted every two weeks.

With Affirm, payment options vary based on your order amount and approval. You may qualify for Pay in 4 interest-free payments or longer-term monthly financing. Your available payment schedule and any applicable interest will be shown at checkout before you complete your purchase. There are no hidden fees, and you'll always see the total cost upfront.

Any purchase using Afterpay or Affirm is subject to our Return Policy. You can stop by a store to return or exchange your item or contact us to set up an online return. Once your return is processed, we'll notify Afterpay or Affirm, and they will handle any necessary adjustments to your payment plan. Please do not return your items directly to Afterpay or Affirm.

If you receive a full or partial refund, Afterpay or Affirm will update your payment schedule accordingly. Any adjustments to future payments will be reflected in your account.

See our Return Policy for complete details.

Afterpay is a PCI DSS Level 1 certified Service Provider organization—the highest level of security in the payment industry.

Affirm uses industry-standard security measures to protect your personal and payment information. Affirm also provides fraud monitoring and safeguards to help protect against unauthorized transactions.

Afterpay Disclaimer:
To use Afterpay, you must create an account and meet eligibility requirements. You must be the age of majority in your province/territory/state and a resident of Canada or the US. Approval is subject to eligibility criteria. Estimated payment amounts shown on product pages exclude taxes and shipping, which are added at checkout. See Afterpay's complete terms and conditions for more information.

Affirm Disclaimer:
To use Affirm, you must create an account and meet eligibility requirements. You must be at least 18 years old and a resident of Canada or the US. Payment options are subject to eligibility, and not all customers may qualify. Rates and terms vary based on creditworthiness and may include interest. Estimated payment amounts shown on product pages exclude taxes and shipping, which are added at checkout. See Affirm's terms and conditions for full details.

More information

You can find out more about Afterpay and Affirm's terms, purchase payment agreement, privacy policy and a list of FAQs on their website. If you have any questions about your account, you can contact Afterpay and Affirm directly.

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