Returns at Sonic Electronix are easy. If for any reason you are not fully satisfied with your order, we're here to help.
Return any complete, new item within 60-days of purchase.
Let's face it, electronics break. We've got you covered for a full year.
Request a return, use our shipping label, and ship it back.
How to Return an Item
Print your return authorization and shipping-label
Request return authorization online or give us a call. You'll then be able to print the return shipping label and authorization.Note: Some items require Sonic Electronix's review for return authorization approval.
Prepare your package
Carefully package the items in a shipping box with the return authorization and attach the return-shipping label.
Ship your package
Take the package to any FedEx drop-off location and you're done.
Return & Exchange Policy
You may return or exchange complete, new products within 60 days. Defective products are covered by exchange only. Additional exclusions apply.
All products, unless noted otherwise, are covered by a minimum 365 day (one-year) warranty for repair against defects. This coverage is provided by the manufacturer and/or Sonic Electronix. The provider of warranty coverage is listed in the features/specifications section of the product page. Contact the manufacturer or our returns team for further details as instructions and terms vary by manufacturer and/or product.
Refund or exchange option If your product is new, then you may choose an exchange or a refund for the product returned.
Refund method Refunds are issued to the same form of payment used on your original transaction.
Non-refundable exclusions include select products such as those noted as non-refundable in the product description, pre-cut wire, all software, downloads or digital content, installation labor, and special order or made-to-order products (eg. vehicle alternators).
Products must be new and show no signs of use or installation or Sonic Electronix will refuse the return. In the event that you return a non-new item and do not accept the refusal of the return, we will charge a restocking fee. Examples of conditions that will lead to refused returns or a restocking fee include:
Bonus products, promotional bundles, free accessories, loyalty points and gift cards or other products that are not returned, but were included in a promotion with the product returned, will be deducted their full individually listed price from any credit or refund issued. Similarly, promotional products that are returned without their corresponding bundled product may not be credited.
Damaged product and/or shipping box from shipment You have 10 calendar days from your delivery date to notify Sonic Electronix of any damage that occurred during shipment.
When will I get my refund or replacement? After we receive your product, we normally process your exchange or refund within three business days. Some product requires additional testing or evaluation.
Legal exceptions There is no restocking fee if the product is unopened or if the purchase and the return occur within: AL, CO, HI, IA, MS, OH, OK, SC and where prohibited by law. The restocking fee will be taxed in select states.
How will I know if you've received my return? We will email you a Return Received notice detailing that your return has been received. An additional email will be sent following the completion of the return process.
Defective product is covered through an exchange of the same product within our return period. If the product is discontinued or unavailable, then you will be eligible for non-refundable store credit towards another product. After 60 days, defective product is covered under warranty coverage as stated above. Any product missing manufacturer packaging, accessories or parts (including those promotional in nature) will be exchanged only for the same product with the aforementioned packaging, accessories and parts not being included upon the exchange (we exchange exactly what you send us). In the event a product is returned missing accessories and/or packaging, and the product is not in stock for exchange, we will send the product for warranty repair, regardless of the purchase date.
All customers will pay return shipping. For most returns, we offer an incredibly discounted FedEx Shipping Label program for US customers that can be purchased directly through your Sonic Electronix account.
Original paid shipping costs for orders that are not free shipping are deducted from your refund, store credit or exchange towards alternate products. However, shipments that include express shipping fees, shipping to non-free destinations (APO/FPO, AK/HI/PR, International, and others) will result in a deduction.
International customers and those outside the 48 Continental USA are responsible for all shipping costs to and from our facility. Your original shipping is non-refundable and will be deducted from any refund or credit issued.
If your tracking information shows that your package was delivered but you cannot find it, please do the following within 36 hours of expected, stated delivery: