Sonic Electronix FAQs

Frequently Asked Questions (FAQs)

Pre-sales questions

• How much is shipping from Location A to Location B?

  The shipping fee is based on the weight of the order, the shipping method and the destination. To see how much it would cost to ship a single item to you, please use the "Get shipping quote" link present on all product pages.

  If you would like to order multiple products, simply add them to your shopping cart, and use the "Get Shipping Quote" link in your cart to get a quote for your entire order.

• Do you ship internationally?

  Yes, we ship to most countries! For more information, please see our Shipping Policy - International page.

• What are the available shipping methods?

  The shipping methods available vary from one destination to another, so we invite you to check our Shipping Policy page to view the shipping methods available for each destination. You will also see what shipping methods are available for you when asking for a shipping quote with the "Get shipping quote" link on our website.

• What payment methods do you accept?

  We accept credit cards, checks and money orders for US and Canadian orders. We also accept PayPal for orders from the US, Canada, and several other countries (click to see the list).

  For international orders, we can take credit cards, money orders, and wire transfers.

  V.me by Visa is available for US and Canadian orders.

  Please note that credit card payments for international orders and Canadian orders above $600 are subject to a variable ID verification fee. PayPal payments from outside the US, Canada and UK are also subject to an ID verification fee.

  Please also note that there is a limit of $5,000 on US credit card payments, and $2,000 on international credit card payments. There is no maximum amount for other payment methods.

  More information is available on our Payment Methods page.

• Will I have to pay taxes on my order?

  Sonic Electronix is required by law to charge applicable sales taxes for online orders and calculates the tax in accordance with applicable state and local laws.

• Can you ship to an address different than my billing address?

  We can ship to a different address only if it is approved by your credit card company click here for instructions.

• How long will it take to receive my order?

  Products that are in stock are generally shipped within 1–3 business days, while backorder products can take much longer. To that time, you need to add the package transit time with the carrier (UPS or USPS), which is indicated when you select the shipping method.

  For example, if you order a product that is in stock and choose to have it shipped via UPS ground (2–5 business days), your order will generally take 3–8 business days to arrive to your door.

• How can I order from your website?

  When you are on the page of a product that you would like to buy, simply click on the "add to cart" button to add it to your shopping cart. You can then go browse for other products and get back to your shopping cart at anytime by clicking on the "view cart" link on the top left corner of the site.

  Once you are ready to checkout, simply click on the checkout button on your shopping cart. You will then enter the checkout process, which is made of four steps:

  1. Log in/register: you will be asked to log in to your existing Sonic Electronix account or to create one if you don't already have one. Having an account with us will allow you to easily keep track of your orders and support requests with us.
  2. Enter addresses: you will be asked to enter the billing and shipping addresses for your order on that step. The address entered in your profile will be pre-loaded, so you will not have to type it again.
  3. Enter shipping/payment information: you will be asked to choose a shipping method and a payment method for your order. You may also enter your car on that page. That will let us know which wiring harness and installation kit to include with your order if they are included for free.
  4. Confirm: you will be able to review your order on that page. If everything is correct, you may submit it and we will process it as soon as possible.
• How can I track the progress of my order?

  You can monitor your order status in your user account area. Once the order has been shipped, a link will be available for you to track it on the carrier's website.

• How will I know that my order has left your warehouse?

  We will send you an e-mail with tracking information when we ship your order.

Warranty-related questions

• What is your warranty policy?

  Warranties are product-specific, and you can find information about a product's warranty in the Features & Specs tab on the product page. You can also learn more about warranties on our Warranty Information page.

• How do I return a product to you?

  Please see our return procedure, which explains the steps to follow to send a product back to us.

Other questions

• For how long have you been in business?

  We were founded in 2000, which means that we've been in business for 15 years in 2015. You can read more on our company on our About Us page.

• I would like to work for your company. Do you have any openings?

  Please see our Job Offers page for information on our current openings.

• I still have questions. How may I contact you?

  Please see our Contact page for complete information on how to contact us. We will be glad to answer your questions!

• Where is my order?

  If you have placed an order and not received tracking information then you will need to get your order status Once you know your order status, it will be easier to diagnose the delay and expedite shipping

• How do I cancel my order?

  If your order has not yet been packed, you maybe be able to cancel an item or the entire order by sending an order cancellation request. When selecting the reason for contacting us choose cancel my order.

• Why am I getting a verification call/email?

  Sonic Electronix is committed to customer safety. As such, we employ an extensive verifications process on certain orders to ensure the following:

  • The order is not fraudulent
  • The address is correct and deliverable
  • The credit card details are correct.

  
  In order to complete this process, we may ask a series of verification questions and other safety measures.We understand that this process may be inconvenient, but our commitment to your financial security is paramount. If you have received one of these emails, please contact us immediately at (502)200-8010 so that we can complete your order processing and ship your items ASAP.
  If you have any questions/concerns regarding this process, please call/email us at:
  support@sonicelectronix.com / (502)200-8010
  Thank you for shopping at Sonic Electronix! We hope to see you here again.