Testimonials

Purchased a car radio and experienced some problems almost a year to date of purchase. Spoke to a rep who advised me to mail back and was sent a credit at their online store. Fast, reliable and kind to work with, thanks again for your great service.
Pete

Great customer service, among the best experienced so far. Expedited delivery, and rapid response to communications. Highly recommended. Very satisfied customer. I look forward to future purchases. Keep up the great work ladies and gentlemen.

I bought 1 infinity 10 about 18 months ago and did not install it until about a month ago. Apparently, the voice coil was bad from the factory and it was making terrible noises. I called and talked to the customer service and asked for some help. I was told that it was to far past the warranty date which I expected but never hurts to try. Anyway, my customer service agent did offer to try and help. Did he ever!!!!!! I had already bought a jl audio 10w0-3 for my 4runner but I asked about it for my daughters car and he really stepped up. They did not have to do anything but I am impressed. I will buy again.
Also, the shipping was fast and the new sub is exactly what it should be.
Take away is, ALWAYS check equipment when you get it. Don't let it sit in the box in a cabinet for a year. LOL.

Thank you very much for all the help! Christian Yi has been excellent in answering my questions when i ran into problems with my car stereo system, keep up the good customer service!!

Where to start with this guys.... Long story short, theses guys a FANTASTIC, they held an open box sub for me for a day so i could send my payment for me. Very quick responses from customer support and even their manager. You know some companies you can't ever get ahold of a manager. So once the sub came in yesterday it had been damaged from UPS, the top plate had shifted and they coil wasn't aligned correctly anymore. I had sent over some pictures of it and they refunded my money in full PLUS the Overnight shipping charge i payed for me. Its been quite the hassle for both them and myself this last week and getting this sub payment squared away and everything else that has happened. But NEVER one had i felt i was being mistreated or talked to like i was just another number in their system. A+++++

Awesome customer service, definitely will continue to buy from.

Arrived on time and great product! Do recommend shopping from here!

The item was exactly as described.Price was reasonable. Very pleased with communication. I would highly recommend sonic electronix. Thank you

Very professional,great communication!